A ticketing system is the most common communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all responses contributed by either party will be stored in the exact same place in case someone else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you will have to log in and out of no less than 2 accounts to do some operation or to get in touch with the hosting company’s client care team. If you wish to administer a number of domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. Furthermore, it could take a significant span of time for the hosting provider to process your tickets.