A ticketing system is the most common communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all responses contributed by either party will be stored in the exact same place in case someone else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you will have to log in and out of no less than 2 accounts to do some operation or to get in touch with the hosting company’s client care team. If you wish to administer a number of domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. Furthermore, it could take a significant span of time for the hosting provider to process your tickets.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with many other web hosting companies, the trouble ticket system that we’re using with our Linux website hosting is an integral part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different login names and passwords, since you’ll be able to manage your tickets and the hosting account itself from a single place. So, if you’ve got a question or come across an issue, you can touch base with our support team representatives right away. Our ticketing system includes an intelligent search mechanism. This implies that even in case you’ve posted a multitude of tickets through the years, you will be able to find the one that you want without any efforts. Additionally, you can check knowledge base tips for troubleshooting commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated service, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from a single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or encounter a challenge, you can contact our customer care staff straight away without needing to sign in to another admin dashboard. You can look through your web files or check a variety of account settings while you send a new ticket or read the answer to an old one. In case you’ve got a ton of tickets and you would like to track down a given one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you’ll receive a response in no more than 60 minutes irrespective of the nature of your enquiry or problem.