When your hosting company offers live chat support, you're able to speak to an agent live and learn useful info or get a problem resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with web access, which means that you will not pay any rates in case you are in a different country or state. What's more, it is much simpler to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a considerably quicker solution to contact the web hosting service provider's support team compared to using a ticketing system. Last, but not least, if some situation needs a bit more time to be resolved, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible in case you are on the phone.