When your hosting company offers live chat support, you're able to speak to an agent live and learn useful info or get a problem resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with web access, which means that you will not pay any rates in case you are in a different country or state. What's more, it is much simpler to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a considerably quicker solution to contact the web hosting service provider's support team compared to using a ticketing system. Last, but not least, if some situation needs a bit more time to be resolved, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible in case you are on the phone.
Live Chat Support in Website Hosting
As a part of the support services that we provide for all of our Linux website hosting, we have live chat support which is available 24/7, even on holidays. You'll be able to get in touch with us no matter if you already have an account or not, because we will help you with all kinds of things, ranging from giving you common info about our services in case you are not a customer yet and you are interested in purchasing one of our packages, to helping you with installing an e-mail account in an e-mail client. Some problems are more complicated and time-consuming, therefore you'll have to use the ticketing system which is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with our semi-dedicated service, you can find the answers for any questions you have or have lots of troubles dealt with very quickly. Our service is accessible every day, which means that you're able to get in touch with a representative even on holidays and weekends. If you're not sure which package would be better for your websites or if our advanced cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. If you're an existing customer, you're able to find more information about billing issues, account settings as well as a variety of common tech troubles you may experience, for example when you are unable to set up an e-mail account in a client on your computer system. The live chat will save you considerable time regardless where you are or when you contact us.