Should you ever encounter a problem with your site and be unable to handle it, ask the web hosting company’s help desk support team to help you get the website back online. A quick resolution would be the perfect scenario, but lots of companies respond within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be sorted out swiftly, your website may not function correctly or it may not be reachable at all for a prolonged interval, so you may lose potential clients because it is extremely unlikely that anybody would be willing to go back to a website that is inoperational. With that being said, you need to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t go smoothly or if you delete something by accident, for instance, the site must be restored promptly so as to avoid extended unreachability.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting offer a 60-minute response guarantee, which suggests that regardless of what enquiry or problem you might have, we will always be there to help you out. Actually, it rarely takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both technical and sales matters. Our tech support team representatives are available 24/7, even on weekends and holidays, which goes to say that you will always get instant assistance. We understand how costly time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have probed into the issue and, in case we haven’t solved it, we’ll provide you with more information on what you need to do on your end – when the situation demands this. With our support services, you can rest assured that there will be somebody to help you instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand just how critical it is to obtain swift assistance, we guarantee that you’ll never have to wait around for more than an hour to get a response to any trouble ticket that you submit via your semi-dedicated server CP. The fact is, you will rarely need to wait for more than 20 to 30 minutes and this applies to any enquiry regardless of its nature – technical, general or billing. Moreover, our tech and client support staff is on duty 24 hours a day, which means that even in case you open a ticket during public holidays, you’ll always obtain a lightning-fast response, which will contain the answer to a question, the solution to an obstacle or the info required to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever have to waste a day waiting around for a response like you would with other providers.