Despite the fact that this is not the mainaspect in order to distinguish a reliable website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to get in touch with somebody if you're in need of support. The phone support for web hosting services may vary from general to experienced, so the issues that can be resolved with a call differ depending on the specific company. Usually, these issues are simpler and include billing or 1st level tech issues since more complex matters often need a support ticket where both you and the administrators can follow what is going on with a given issue. Still, having the option to phone call your provider will save you a lot of time and efforts for the multitude of small issues which may eventually show up when you manage your hosting account.
Phone Support in Website Hosting
In case you decide to employ one of our Linux website hosting
, you can get in touch with our customer support crew over the telephone for 14 hrs a day. We can assist you in choosing the best plan for your sites as we are aware that it is better to discuss such issues with a live person. In case you already own an account, we can help you with your sales/billing questions and / or general matters, even with some tech problems that do not require a long time or escalation to a system administrator because it will be better to open a ticket for time-consuming troubles and have all the communication in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
Every time you want more details for the semi-dedicated service
that we provide, you'll be able to call any of the three support lines we have around the world - in the U.S.A., the UK and Australia. By doing this, you'll be able to check ahead of time whether our services will be suitable for your sites. In case you are already our client and you own a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours a day about any billing or general issues. For strictly tech problems you're able to use our ticketing system so as to get in touch with our technical support as someissues just require extra time to be solved, but we will assist you over the phone with quite a few minor tech problems as well, saving you efforts and time.