The presence of the customer and technical support that a website hosting company offers will tell you a lot for the services that they supply as well. In the event that you're allowed to use only e-mails and tickets, you have almost certainly found a reseller and not the hosting provider. If this is the case, you will have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the true hosting company for additional help. If the provider offers several means of communication with short response time that are available anytime, they are most likely the top provider, not a reseller. Which means that you will reap the benefits of timely assistance and high quality support since they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it's generally much better to have the option to get in touch with your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Website Hosting
All of our Linux website hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services well before you make a purchase or you're an existing client and you have any question or a issue, you will be able to contact us at any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any matters which need longer time to research and deal with. In contrast to various other web hosting service providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, so regardless of what your problem is, it'll be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive quick assistance, especially when your website is not working as it should be for some reason. All our semi-dedicated service feature 24/7 customer and tech support, so in case anything happens, you are able to use several methods to get in touch with us - phone line with a couple of local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, so if you don't have an account yet, for example, you will be able to find extra info for our services, or we will assist you with less complex technical problems. The other two options are for strictly technical matters or everything which is more time-consuming due to the fact that it is much easier to follow the communication between you and our technical support crew. The warranted maximum answer time for them is merely an hour, the actual one - 15-20 min, so you will not need to wait for a whole day to receive support like you may have to do with various other providers.
24/7 Customer Support in VPS Servers
Using our VPS web hosting service, you will not ever have to wait for more than one hour so as to get help for any kind of difficulty that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets which you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries globally and a live chat service where we will help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various ways of communication, so regardless what your question or problem is, there is always someone to help you out promptly. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server from us, you will be able to get in touch with us anytime using various channels and the maximum time that you'll have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the apps which are pre-installed on the server. To contact us about a technical matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any kind of common questions or you would like to learn more about our solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in several countries worldwide. In case you'd like to receive support for third-party software that you are unable to install or manage properly, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.