Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a 60 min response time guarantee for any trouble ticket or email that you submit to our customer support staff. We will rapidly reply to all standard questions and forward right away the case to our system administrators if any additional assistance is required. If you order the Managed Servers package, we’ll perform any of the included server administration services at a time that has been agreed upon preliminary.
A Premium Help Desk Support Service
If you need assistance working with our Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, don’t hesitate to touch base with the technical support staff at any time via the ticketing system. Plus, should you need help administering your dedicated hosting server, you can make use of our Managed Servers package, which includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting services, backup space, etc.
An Easy–to–Navigate Help Area
We have provided our Web Hosting Control Panel with a circumstantial knowledge base, which offers in–depth explanations of all its features and functionalities. Plus, we have shot in–depth video tutorials that will further instruct you how to perform a certain action or troubleshoot a common problem. The instructional articles and the tutorial video clips are easily accessible from each section of the Web Hosting Control Panel via the Help and Videos buttons in the top right corner.